Evolution does not show images

No matter if the address is an allowed one or not, or even if CTRL-I was pressed, EVOLUTION does not show the images in the message. Just shows a block with a question mark in the meadle. And this not happen to all messages.

Does anyone having the same problem? Any idea how to fix it?


Ubuntu 20.04.6 LTS (64-bits); Evolution 3.50.1 (by Flathub.org)

Hi,
I tried it, and the images are loaded fine after Ctrl+I here. The only
difference is the system, I tried with Fedora 39, but using the
Flathub’s Evolution of the same version as you.

I would try to run Evolution from a terminal:

flatpak run org.gnome.Evolution

to see whether it’ll print any runtime warning while trying to download
the images. You mentioned the images are not loaded only in some of the
messages, which makes me wonder whether those “broken messages” contain
valid URL-s to existing images, because Evolution cannot show images
which are not available on the addresses used in the mails. You can see
the references in the message source (Ctrl+U), in case the text/html
body is not encoded in base64 or similar encoding. Search for “<img” in
the HTML code, then the “src=” is the reference).

Bye,
Milan

Thank you for your message, Milan.

As I wrote, that is not with all messages that the images are not showen. I notice this with the messages the Bank sent. Most of the others, the images are showed because the address was allowed or after CTRL-I is pressed.

You mention about a “broken message” that I do not belive is what I have. One ot the Bank’s message does not show the images even after CTRL-I, but all the message could be seen in the web browser.

I think that this issue is related with Ubuntu updates. All this messages were seen in the past, but nowadays Ubuntu is asking for a keyring’s password, which was not asked a few weeks ago.

To try something, I removed all the addresses and sites that were allowed in Edit>Preferences>Mail Preferences>HTML Messages. And after this, the situation is repeated.

Even in a terminal run (flatpak run org.gnome.Evolution) the situation is the same. And I notice this error messages:

Gtk-Message: 22:57:31.801: Failed to load module “canberra-gtk-module”
Gtk-Message: 22:57:31.803: Failed to load module “canberra-gtk-module”
Gtk-Message: 22:57:32.520: Failed to load module “canberra-gtk-module”
Gtk-Message: 22:57:32.522: Failed to load module “canberra-gtk-module”
libEGL warning: failed to get driver name for fd -1

libEGL warning: MESA-LOADER: failed to retrieve device information

libEGL warning: failed to get driver name for fd -1

Gtk-Message: 22:57:35.661: Failed to load module “canberra-gtk-module”
Gtk-Message: 22:57:35.663: Failed to load module “canberra-gtk-module”
Gtk-Message: 22:57:45.078: Failed to load module “canberra-gtk-module”
Gtk-Message: 22:57:45.079: Failed to load module “canberra-gtk-module”
Gtk-Message: 22:58:01.166: Failed to load module “canberra-gtk-module”
Gtk-Message: 22:58:01.177: Failed to load module “canberra-gtk-module”

(evolution.bin:28): GLib-GIO-WARNING **: 22:58:10.697: Your application did not unregister from D-Bus before destruction. Consider using g_application_run().

What about the above part, please? Examining the message source will avoid guesses.

As I wrote, “broken message” is not we have here. I checked all address shown after “<img” and all open fine in the browser.

(I’m writing here directly, because my mail reply had been discarded by Discourse…)

On Thu, 2023-11-23 at 07:08 +0100, EJSiqueiraJr via GNOME Discourse
wrote:

I checked all address shown after “<img” and all open fine in the
browser.

Hi,

supposing none of those are private images, even not addressing nor
referencing you, would it be possible to share the whole tag
here, thus I could test it, please? It’s possible WebKitGTK has some
odd problem to show the image, or the server doesn’t like download from
the Evolution, some such things maybe.
Bye,
Milan

Once again, thanks for your message, Milan.

When you wrote “share the whole tag” you means add the message? If so, I planned to attach the mbox file, but its type is not authorized. I planned to insert the text here, there are sending limitations for caracters number. I planned to broke the message into parts, there is a limitation in number of links in a message.

So, how can I send the message to you?

Hi,
supposing none of those are private images, even not addressing nor
referencing you, would it be possible to share the whole tag
here, thus I could test it, please? It’s possible WebKitGTK has some
odd problem to show the image, or the server doesn’t like download from
the Evolution, some such things maybe.
Bye,
Milan

Hi,
ah, I see the mail queue was slow, very slow, the message I sent finally arrived.

Anyway, by “share the whole tag” I meant to see the <img .....> tag with everything in it.

If you think the message does not contain anything private, you can mail it to me, mcrha (at) redhat dot com. Reference this thread, please, thus I know where it belongs and I do not overlook it in my spam folder.

Thanks and bye,
Milan

The message you sent me did not make it through the postman software here, it claims some problem with the message structure. Could you right click the test message and save it as .zip, then attach it to a new message and send it to me, please? I think this way the postman will not claim a problem. Ideally set the composer to the Plain Text, not HTML, format, thus the message structure is even simpler. Thanks in advance.

Hello.

I am not sure this message will reach you.

As I wrote before, I tried this on GNOME Discourse, but there are many
limitations.

This message comes from a white listed address and even after CRTL-I most images
are not shown. And they all are shown if openned in a browser (“ver no
navegador”, on top).

Hope it helps looking for the issue.

Best regards,

(Attachment Voe mais longe com os descontos da Azul e Itaú Personnalité…mbox is missing)