Hi, I have the strangest email issue in Evolution atm.
I have several IMAP accounts, from 2 different hosts, a Gmail account and an Office account.
All work fine on my mobile hotspot and wifi at work.
However, on my wifi at home, the IMAP accounts don’t work. No new email is retrieved and emails cannot be stored, the error I get is that the Socket I/O times out. Strangely, the gmail and Office account do work. And even more strangely, only the IMAP accounts from 1 host act up - the account from the other works fine. And again, this problem only occurs on 1 wifi at home.
I checked the wifi settings, they all seem normal and the same as for my wifi at work.
I also checked internet speed on home wifi: normal.
Anyone any idea what could be the cause and how to solve it?
I suspect this is most likelly not an Evolution issue as such. Can you verify if these imap accounts will work with other email apps on your computer or even on the mobile phone when connected to the same wifi network?
Do you know the server details and can you perhaps test with telnet in the command line to verify it’s a networking issue or not?
Hi, I have the strangest email issue in Evolution atm.
I have several IMAP accounts, from 2 different hosts, a Gmail account
and an Office account.
All work fine on my mobile hotspot and wifi at work.
However, on my wifi at home, the IMAP accounts don’t work. No new
email is retrieved and emails cannot be stored, the error I get is
that the Socket I/O times out. Strangely, the gmail and Office
account do work. And even more strangely, only the IMAP accounts from
1 host act up - the account from the other works fine. And again,
this problem only occurs on 1 wifi at home.
I checked the wifi settings, they all seem normal and the same as for
my wifi at work.
I also checked internet speed on home wifi: normal.
Anyone any idea what could be the cause and how to solve it?
It’s possibly restrictions on your ISP. It’s not unknown that they
block certain protocols to anything other than well known end points.
Alternatively your IMAP server host may block connections from IP
addresses that don’t have a reverse DNS entry - i.e. they can’t
discover a hostname from an IP address - and not all ISPs register
reverse entries for their “dial-up” hosts.
Your best course of action is to ask the admins of your IMAP server if
they have any logs that might indicate what’s happening.
thanks both. To answer your questions:
On the same network email works fine on a windows PC with Outlook.
Re the server details: i don’t know these but I know where the email addresses are hosted. I will email them to ask for their advice as @PeteB advised. @pvagner : happy to do a test with telnet in the command line, just have no idea how to approach that. I’m new to Linux. Is there a guide online somewhere with steps that I can follow?
Well since you have configured Evolution to use that mailbox, you most likelly do know the details such as
IMAP hostname and port
SMTP hostname and port
What encryption and login method they support.
I can’t speak for your email provider but if that would be gmail, you would use IMAP with SSL/TLS on port 993 and SMTP/submission with Start TLS on port 587.
Since your error indicate networking issues I would simply try running telnet in the terminal to see if you can connect to that host name and port.
When I am trying out this with gmail here at home it’s looking like this:
telnet smtp.gmail.com 587
Trying 173.194.76.109...
Connected to smtp.gmail.com.
Escape character is '^]'.
220 smtp.gmail.com ESMTP c11-20020a05600c0a4b00b003c6f27d275dsm11976024wmq.33 - gsmtp
What is printed after the escape character is… line is a server greeting so you can be sure you have got connected. With SSL/TLS host you may get no readable output but you do know whether the connection is possible or not.